Shipping Policy

At Advance Auto Parts, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our domestic and international shipping methods, delivery times, and other important information.

1. Shipping Methods and Delivery Times

Domestic (USA) Shipping:

• We offer nationwide shipping across the United States.

• Orders are processed within 1–2 business days.

• Delivery times vary based on the destination and carrier availability.

Residential Addresses:

• We also ship to residential addresses with liftgate service if needed.

International Shipping:

• Available to select countries worldwide.

• Delivery times may vary depending on the destination and local postal services, typically 7–27 business days.

• International shipments may be subject to customs duties or import taxes, which are the responsibility of the recipient.

2. Shipping Rates

• Shipping costs are calculated at checkout based on:

  • Destination

  • Weight of the items

  • Whether the address is business or residential

• Shipping fees are non-refundable.

3. Local Pickup

Customers may pick up orders in person at our location:

Advance Auto Parts
7201 Glenwood Ave
Raleigh, NC 27612

Please contact us in advance to arrange a pickup time.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this tracking number to monitor your shipment’s status on the carrier’s website for real-time updates.

5. Damaged or Lost Shipments

• If your shipment arrives damaged or is lost in transit, contact our customer support team within 7 business days of delivery.

• We will work with the carrier to resolve the issue promptly.

6. Refused or Returned Orders

• Refused or returned orders are subject to a 35% restocking fee.

• This fee will be deducted from your refund.

7. Returns and Exchanges

• Returns and exchanges are accepted within 30 days of delivery.

• Items must be in their original condition and packaging.

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.

8. Contact Information

For any shipping-related inquiries, please contact us:

Store Name: Advance Auto Parts
Address: 7201 Glenwood Ave, Raleigh, NC 27612
Phone: 1 (909) 818-1400
Email: sales@advanceautoparts.store

Business Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed