At Advance Auto Parts, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. This Return & Refund Policy applies to all transactions with us.
1. General Terms
Restocking Fee
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A restocking fee of up to 35% may apply to all returned items that meet the return criteria.
Return Period
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Returns are accepted within 30 days of the original purchase date, provided all return conditions are met.
Non-Returnable Items
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Performance engines are sold as-is and are not eligible for return, exchange, or refund unless a warranty issue arises within the warranty period.
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Parts are sold as-is and cannot be returned, exchanged, or refunded under any circumstances.
Non-Transferable
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Any warranty or refund applies only to the original purchaser. Refunds will be issued solely to the original purchaser and via the original method of payment.
2. Return Conditions
To qualify for a return:
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The product must be in its original condition, unused, and uninstalled.
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All original packaging, components, and accessories must be included.
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The product must not have been disassembled, modified, or tampered with.
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Proof of purchase (receipt or invoice) is required.
3. Shipping & Associated Costs
Shipping Costs
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All shipping costs, including original and return shipping fees, are the responsibility of the customer.
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Shipping fees are non-refundable.
Damages During Shipping
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Advance Auto Parts is not responsible for damages incurred during shipping.
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Once products leave our warehouse, responsibility transfers to the carrier.
Other Expenses
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We are not responsible for any costs related to product application, such as labor, transport, or other associated expenses.
4. Refunds
Refund Eligibility
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Refunds are issued only after the returned product has been inspected and approved by our team.
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Returns that do not meet the conditions outlined above are not eligible for a refund.
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Performance engines and parts sold as-is are non-refundable.
Refund Processing
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Approved refunds will be issued to the original payment method within 7–10 business days.
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Restocking fees of up to 35% and shipping costs will be deducted from the refund amount.
5. Returns Process
Contact Us
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Notify us of your intention to return an item within the 30-day return period.
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Contact us at:
Phone: 1 (980) 389-2727
Email: sales@advanceautoparts.store
Inspection & Decision
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Upon receiving the item, we will inspect it to determine return eligibility.
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Customers will be notified of the outcome of their return request.
6. Policy on Resold Products
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Advance Auto Parts does not provide product information, history, or warranty support for items purchased from a third party or unauthorized platforms.
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If a product was purchased from a previous customer, reseller, or marketplace not directly associated with Advance Auto Parts, we reserve the right to refuse requests for information, support, or warranty claims.
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To ensure authenticity and warranty coverage, always purchase directly from Advance Auto Parts.
7. Warranty Disclaimer
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By purchasing from us, you acknowledge and agree to the terms outlined in this policy.
8. Contact Information
For any questions or assistance regarding returns and refunds, contact us:
Store Name: Advance Auto Parts
Address: 7201 Glenwood Ave, Raleigh, NC 27612
Phone: 1 (909) 818-1400
Email: sales@advanceautoparts.store
We appreciate your business and look forward to providing you with quality products and professional service.